The progress of digital technologies is so rapid, so many new promising products appear every day that it creates a false illusion of infinite opportunities to transform an organization. No matter what bright options were missed yesterday, tomorrow will bring even more and better alternatives. This might be a classical argument of a manager who postpones digital transformation.
However, this impression of abundance and availability is dangerously elusive. As a rule, the number of technologies, which ideally satisfy requirements of a company, is very limited, if not void at all. The search for the right technology is tedious, requires significant effort and expertise, implementation is complex and error prone.
Small quantitative changes tend to gradually accumulate into principal qualitative shifts. If a company fails responding to small day-to-day challenges in digital transformation carefully watched and followed by competitors, it will definitely face one day an abyss, which is impossible to cross with one time action or investment. In many situations such untimely discovery may mean a catastrophic breakdown of the whole business.
To avoid a destructive digital revolution organization must constantly follow modern technology trends to turn them into digital evolution, which will gradually and persistently align business practice with reality of digitization and automation, bring unique digital identity and competitive edge.
Role of business processes in a digital company is far more important than in a traditional organization because digital organization literally consists of the digital business processes it implements. Traditionally, most business processes are in possession of workers or groups of workers, in other words, process stakeholders. Every worker holds in memory, experience, notes or corporate regulations certain course of action to follow in every particular situation. This implicit or partially formalized set of rules comprises a business model of a company. The model is subject to change by mere verbal discussion and agreement between workers and management, happen business environment evolves or new challenges appear. Situation is entirely different in a digital organization. Digital systems do not have any implicit awareness on business aspects, just an explicit algorithm to do exact functions, for which they were designed. Therefore, a digital business system is a manifestation of a bu...
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