Digital transformation is often seen and promoted recently as a primary factor of success for a company. IT is a resource delivering implementation of the challenge for digitization. This might create a false impression about IT as a primary driver of business.
Despite its growing power, IT is and will always be just a technology. As a technology, IT has its own logic of functioning and evolution. Even despite functionality and design of IT are largely shaped by demands of business, still principles and internal alignment of IT remain in a primary technical scope.
If left alone or followed as a beacon, IT will drive a company from its true business goals into a virtual world of elusive digital harmony. This danger is getting more and more real in the course of rapidly increasing role of digital governance and real time reporting. As a result, management tends to see the whole business through an IT prism creating a potential for a noxious aberration.
Deviation of a company from an artificial digital focus is an essential factor of self-healing evolution towards true business goals. The gap between business and IT is an objective and important safety distance, which protects business from dissolving in a digital ocean.
Role of business processes in a digital company is far more important than in a traditional organization because digital organization literally consists of the digital business processes it implements. Traditionally, most business processes are in possession of workers or groups of workers, in other words, process stakeholders. Every worker holds in memory, experience, notes or corporate regulations certain course of action to follow in every particular situation. This implicit or partially formalized set of rules comprises a business model of a company. The model is subject to change by mere verbal discussion and agreement between workers and management, happen business environment evolves or new challenges appear. Situation is entirely different in a digital organization. Digital systems do not have any implicit awareness on business aspects, just an explicit algorithm to do exact functions, for which they were designed. Therefore, a digital business system is a manifestation of a bu...
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