BPM will become a key driving force behind further development of AI. Machine learning in business applications is blind without guiding role of BPM, similarly as a company is blind without its management.
Despite impressive success, AI is still in its infancy in respect to its literal involvement into high level business processes. Concurrently with the increase of the role of AI in principal business contexts, there will grow demand for BPM in coordination and structuring of AI for business purposes.
As in any other business domain, BPM is suitable and responsible for proper AI positioning in business. Without precise BPM governance, AI bears excessive risks for a business as any important but poorly managed and not transparent part of ongoing operations in an organization.
Role of business processes in a digital company is far more important than in a traditional organization because digital organization literally consists of the digital business processes it implements. Traditionally, most business processes are in possession of workers or groups of workers, in other words, process stakeholders. Every worker holds in memory, experience, notes or corporate regulations certain course of action to follow in every particular situation. This implicit or partially formalized set of rules comprises a business model of a company. The model is subject to change by mere verbal discussion and agreement between workers and management, happen business environment evolves or new challenges appear. Situation is entirely different in a digital organization. Digital systems do not have any implicit awareness on business aspects, just an explicit algorithm to do exact functions, for which they were designed. Therefore, a digital business system is a manifestation of a bu...
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